A:   St Kilda, Melbourne

Victoria, AUSTRALIA

T:   +61415155287

E:  jacquelynstephensart@hotmail.com

MON - FRI:  8am - 8pm

SATURDAY:   10am - 6pm

SUNDAY:   11am - 5pm

© 2018 by Jacquelyn Stephens Art. Proudly created by me with Wix.com

SHIPPING POLICY

POSTAGE/SHIPPING WITHIN AUSTRALIA IS FREE.

I generally use Australia Post for small Artworks and other reliable Couriers for larger Paintings. I have never had a problem with any of my deliveries.

 

Sometimes I even allow for pick up from my Studio!

And sometimes I even hand deliver artworks if you Melbourne Metro zone.

 

 

INTERNATIONAL SHIPPING IS AVAILABLE.

But INTERNATIONAL Shipping costs vary greatly from Australia can be anywhere between $50-$500.00 Please see individual item listings and/or email me if you are OVERSEAS and wish to purchase and I will work out some quotes.

 

 

For INTERNATIONAL buyers I am more than willing to combine and negotiate shipping costs and offer discounts, if buying several items. Of course the weight & size of the items has to be taken into consideration. So please check out my other paintings and email me for a quote.

 

I promise artworks will be shipped as soon as possible after funds are cleared in my account and I check the paintings are in perfect order and package them up.

 

FOR PAINTINGS shipping is processed usually 3-4 days, unless notified otherwise.

 

FOR ARCHIVAL PRINTS are made to order so please allow for 7-14 days for delivery (sorry longer for overseas customers).

 

 

I am more than willing to combine and negotiate shipping costs and offer discounts, if buying several artworks. Of course the weight & size of the paintings has to be taken into consideration. So please check out my other artworks and email me for a quote.

 

PAINTINGS are packed lovingly and carefully in several layers of bubble wrap between 2 layers hard cardboard. FRAGILE stickers are then plastered over the package. This has always worked for me.

 

ARCHIVAL PRINTS are carefully wrapped in acid free tissue paper. Then caringly rolled and sent in a hard mailing tube. Prints are a little bit delicate so please be super careful when you unwrap and unroll so as not to crease, dent or tear. A little love that’s all.

 

Although it is not my fault if anything is lost or damaged once in transit I do register & insure artworks for the safety and security of your investment. It often costs me more, but is definitely worth it for peace of mind.

If something does arrive damaged please send photos as ASAP so I can follow up with the appropriate company and action. Fortunately, this has actually never ever happened to me.

 

And please do not hesitate to contact me if you have any problems with your order.

RETURN & EXCHANGE POLICY

So the Artwork arrives and is not quite what you were after, no worries at all. I gladly accept returns or exchanges but you need to

- Contact me within: 7 days of delivery

- And Ship the items back to me within: 21 days of delivery.

- And Please return the Artwork to me in its original undamaged condition. And in the original packaging or something of the same standard in protective and secure of wrapping it was sent to you in. Don’t forget these paintings are like my babies, even though I have sold them to you I still love them.

When I have safely received the return and are happy with its condition I will be more than happy to give you a refund or an exchange for an artwork of the same value, your choose. Please email me first if you have any concerns.

And please do not hesitate to contact me if you have any problems with your order.

If something arrives damaged or defective please send photos within 24hrs of delivery so I can follow up with the appropriate action.

 

 

Cancelling your Order

If by chance you wish to cancel your order please request a cancellation within: 24 hours of your purchasing.

 

 

Questions about your order?

Please contact me if you have any queries or problems with your order.

 
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